FAQ:
Below is a list of our most frequently
asked questions. If you cannot find a satisfactory answer
to your query please feel free to contact us directly
with it
1.How much does it cost?
2.What is included in the rate?
3.Are there discounts for longer stays?
4.What method of payment do you accept?
5.How do I make a reservation?
6.Do apartments require minimum stays?
7.Can I stay longer than a week but less
than two?
8.Is a security deposit required?
9.What time is check-in and check-out?
10.How do I collect keys?
11.Do you cater for families with young
children?
12.What rules and restrictions are involved?
13.What happens if I cancel?
14.Do you provide towels and linens?
15.What kitchen appliances are provided?
16.Is there a telephone line in the apartment?
17.Can I use the Internet in an apartment?
18.Are there elevators?
19.Is there heating in the apartment?
20.Am I allowed to bring my pets with me?
21.Are the apartments in safe area?
22.Is television provided?
23.Is housekeeping service provided?
24.Do you provide foldaway beds?
25.Do you provide breakfast?
1.How much does
it cost?
Rates vary depending on size of apartment, length of
stay and the season. See rates page.
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2.What is included in the rate?
The price includes the cost of the apartment for use
during your stay. Light and heat are also included in
the price. One set of linen and towels are provided
and if you stay longer than one week the apartment will
be cleaned and fresh linen and towels provided. Secure
underground car parking is included in the cost.
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3.Are there any discounts for longer
stays?
Please contact us directly if you wish to discuss longer
stays.
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4.What method of payment do you
accept?
Payment should be made by credit card using our booking
system. If you are unable to complete your booking by
credit card, then please contact us directly.
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5.How do I make reservation?
To make reservation please visit our web–site. You will
find there pictures and description of all apartments.
You will be also able to check the availability and
make the on-line booking.
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6.Do apartments require minimum
stays?
The apartments are rented on a weekly basis from Saturday
to Saturday. To arrange a booking for a shorter period,
please contact us directly.
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7.Can I stay longer than one week but less than two?
We can tailor your booking subject to availability.
To make relevant arrangements please contact us.
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8. Is a security deposit required?
A minimum security deposit of €150 per apartment is
payable in cash on your arrival. In the event of damage
to the property or its contents the security deposit
will not be refunded. This deposit will be refunded
in cash on departure once the apartment is returned
in an acceptable condition. Failure to leave the accommodation
in a clean and tidy condition, may also result in the
loss of the security deposit.
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9.What time is the check – in and
check – out?
Check in time is between 4pm and 8pm on day of arrival,
check out time is before 10am. These times must be strictly
adhered to. In the event that you are unable to arrive
or depart at the specified time, advance approval must
be sought from the Manager. Late arrivals must be notified
to us in advance.
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10.How do I collect keys?
On arrival at Donegan Court you will be met by a manager
on site who will show you to your booked apartment.
In the unlikely event when a manager is unable to meet
you, alternative arrangements will be made for the key
collection.
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11.Do you cater for families with young children?
Donegan Court is a family friendly apartment development.
We can provide travel cots and high chairs when requested
in advance.
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12.What rules and restrictions
are involved?
Donegan Court reserves the right to terminate this contract
if the behaviour or conduct of the customer during a
holiday is likely to endanger the safety or enjoyment
of other customers. Parties are not permitted in Donegan
Court. You are not permitted to remain on the balconies
after 11pm. All stereo, radio & TV appliances should
be kept at a volume, which will not interfere with other
guests’ quiet enjoyment of their homes. This includes
the playing of musical instruments, loudspeakers, mechanical
noise, singing and other noise that might cause annoyance
to residents in the development. Particular care should
be exercised after 11pm. Donegan Court shall not be
liable for any damages, loss or personal injury which
may be sustained by persons or property at any time
during the reserved stay. Please see our Terms
& Conditions for more information.
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13.What happens if I cancel?
Please see Terms
& Conditions.
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14.Do you provide towels and linen?
Rates include one set of towels per person and bed linen.
If your stay is longer than one week we will clean the
apartment and provide fresh towels and bed linen.
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15.What kitchen appliances are
provided?
All of the apartments have full cooking facilities:
crockery, kitchen utensils and modern appliances. All
kitchens have a stove, oven, grill, microwave, fridge/freezer,
toaster, kettle, pots and pans, cutlery and dishwasher.
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16.Is there a telephone line in
the apartment?
There is no telephone line in the apartments.
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17.Can I use the Internet in the
apartment?
The internet in the apartment is a high speed broadband
connection. The internet points are located at the desks
in the bedrooms of the apartments and you can connect
by use of a ‘straight patch cable’. If you require a
cable, a deposit of €20 is payable, which is refunded
on the return of the cable.
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18.Are there elevators?
Donegan Court has one elevator for the guest use.
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19.Is there heating in the apartment?
Each apartment has the benefit of an independent heating
system
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20.Am I allowed to bring my pets with me?
Pets are not permitted in Donegan Court with the exception
of Guide Dogs.
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21.Are the apartments in safe area?
The apartments are located in safe and quiet area in
the city centre.
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22.Is television provided?
All apartments are provided with a cable television.
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23.Is housekeeping service provided?
Your apartment will be cleaned and ready for you on
arrival. If your stay is longer than one week we will
clean the apartment and provide fresh towels and bed
linen.
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24.Do you provide foldaway beds?
Donegan Court can provide foldaway beds subject to prior
arrangement and availability.
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25.Do you provide breakfast?
Meals are not provided.
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